Terms & Conditions


We accept Visa, MasterCard, American Express and Discover as well as PayPal.

Membership Cancellations & Refunds

Refund Policy
A full refund can be provided if you cancel within 24 hours from signing up in the #GetSocialSmart Academy. There is no refund or partial credit available if you cancel beyond 24 hours from the time you sign up into the #GetSocialSmart Academy.

Memberships Cancellation Policy
Outstanding balances must be paid in full before cancelling a monthly or annual membership. To cancel your membership log into your account at www.GetSocialSmart.com and click Cancel Membership. Once a membership is canceled you will have access to the academy though your billing cycle date.

Non-Usage Policy
There are no refunds or credits available if you do not login the #GetSocialSmart Academy for non-usage.

Auto Renewal
Memberships are set up for auto renewal from the start date of your membership. Monthly memberships will automatically renew each month, annual memberships will automatically renew on the annual date of your membership.

Cancellation Policy
Katie Lance Consulting reserves the right to cancel a membership at any time. Members enrolled in the #GetSocialSmart academy which is canceled will be notified by phone or email if a valid phone or email address has been provided.


For all customer billing questions, please email the customer support support@katielance.com or call (925) 398-3482.